Antonio Martel Rodríguez

Product Owner for the Canadian consultancy company CGI working on projects with Lumen Technologies (NYSE: LUMN) using Cloud, B2B SaaS multi-tenant applications, REST & SOAP API, Atlassian Jira/Confluence, SAFe (Foundation Services & Identity Access Value Stream) and Scrum@Scale. Part of an international remote team of Spanish, Indian, and American IT professionals in 6 different time zones.

• Plummeted number of open incidents from 44 to 3 within the first 6 weeks of work.

• Reduced the user stories and defects delivery time average and variability by 70% approximately.

• Number of accepted features (KPI) raised from 9% to 60% in the first 9 weeks of work.

• Participated in the divestiture operations for LATAM and EMEA business separations.

B2B environment where I was able to conduct interviews with clients from Germany, Portugal, Peru or Luxembourg. Building API integrations with car manufacturers including Porsche, or Toyota. Manage product backlogs related to web application (online workshop appointments SaaS application), native mobile apps, .NET desktop applications, and REST APIs in Azure Cloud. Web analytics follow up and OKR/KPI objectives. Customer contact and used to work cross functionally with UI/UX designers, automotive industry consultants and software developers or QA.

• Spearheaded 12-member team in remote-first company utilizing advanced agile techniques including Pair Programming (XP), Code Reviews, Unit Tests, DDD, and TDD.

• Slashed the number of Jira support tickets with SLA overdue by over 65% within 18 months by increasing focus and improving productivity, enabling addition of up to three bug fixing tickets to each sprint.

• Recognized by the Managing Director and Head Product Owner for outstanding performance.

Developed product vision and roadmaps for credit cards and insurance products. Acted as key liaison between development team, management, and clients. Collaborated with Sales, Marketing (CRM), and Accounting departments to collate and prioritise requirements for Insurance Intermediaries using standard EIAC API and credit card issuing and delivery or discount on payments for IKEA Family Mastercard (Santander) and Ventajon VISA card (Caixabank).

• Received commendation from Managing Director for streamlining operations between management & team.

• Slashed number of historic pending development requests by 40% after 18 months.