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Belfort M.BM

Belfort M.

ServiceNow Senior Business Analyst

EUR 780/Tag
Toulouse, FR
8-15 Jahre

Durchschnittliche Reaktionszeit: 1h

Über Belfort

Senior ServiceNow Business Analyst specialized in complex enterprise transformation projects, with strong functional expertise, excellent client-facing skills and the ability to operate as a Business Analyst, Lead BA or Product Owner.
  • Englisch

    Muttersprachlich oder zweisprachig

  • Französisch

    Muttersprachlich oder zweisprachig

Vor Ort möglich
Toulouse (bis zu 50 km)

Projekt- und Berufserfahrung

  • Capgemini - Data Migration for EU Customers
    ServiceNow Lead Business Analyst
    ROHSTOFFINDUSTRIE
    August 2025 - Januar 2026 (5 Monate)
    Toulouse, Frankreich
    In charge to migrate existing Capgemini clients from Itop to a secured ServiceNow instance. Two clients effectively migrated within 3 months, I implemented a class & fields mapping file used overall the migration project to integrate data from various customers, I supported the Dev team on preparint the Import Set. Incident & request processes are running after 3 months (MVP scope).
    ServiceNow CMDB/CSDM ServiceNow ITSM Business analysis Agile Project Management Data Migration
  • Orange - FSM Orchestration
    Product Owner
    TELEKOMMUNIKATION
    Januar 2025 - Juli 2025 (6 Monate)
    Toulouse, Frankreich
    As PO, I worked with the Business to understand the environment, capture the needs, translate them into specifications and prioritize for implementation. I designed a solution to calculate technician ETA, customized the WOT lifecycle to fit client specificities, work on API integration with other systems.
    Business analysis Agile Project Management ServiceNow FSM Data Integration and APIs Solution Documentation
  • Airbus - Export Controls regulation automatization
    ServiceNow Business Analyst | Export Control
    LUFT- & RAUMFAHRT
    Februar 2024 - Januar 2025 (11 Monate)
    Toulouse, Frankreich
    I was tasked to manage the integration and automation of Export Control process within Airbus ServiceNow instance. Process refined and harmonized between Airbus diffrent entities in Europe, one complex catalog item implemented to cover the needs from Airbus Commercial and Airbus Helicopter, Business support.
    Business analysis Functional testing Export Controls Agile Project Management ServiceNow Service Catalog & Portals

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Ausbildung und Abschlüsse

  • CSA CIS-ITSM CIS-HAM CIS-FSM CIS-HRSD CIS-Data Foundations CMDB and CSDM ITIL v3 Prince 2 Foundation SAFE 4 PM/PO RGPD
    CSA CIS-ITSM CIS-HAM CIS-FSM CIS-HRSD CIS-Data Foundations CMDB and CSDM ITIL v3 Prince 2 Foundation SAFE 4 PM/PO RGPD
  • Master's Degree
    Université Paul Sabatier
    2012
    Master's Degree

Zertifizierungen

  • Certified Implementation Specialist – Data Foundations(CMDB and CSDM) (CIS-DF (CMDB and CSDM))
    ServiceNow
    ServiceNow Data Insight IntegrationHub ETL CMDB Health Dashboard ServiceNow CMDB CMDB Query Builder ServiceNow Data Governance Asset and Configuration Management Lifecycle ServiceNow Discovery ServiceNow CSDM ServiceNow Data Ingestion
  • Micro-Certification - Agentic AI Executive
    ServiceNow
    2026
    Agentic AI Gen AI Benefits, limitations and risks of Agentic AI Now Assist AI Agent Orchestrator Assist

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