Fähigkeiten (17)
Branchenkenntnisse
Caroline in wenigen Worten
Hi! I'm Caroline.
I‘m a highly skilled project manager with a knack for understanding and simplifying complex processes. A few things about me:
- Passionate about processes, efficiency, organization and development
- Hard-working, structured, flexible and empathic
- Fluent in German and English, good knowledge of Italian and French, and always in a good mood.
I am eager to solve your organizational issues quick and efficient - send me a message to see how I can help you!
Projekt- und Berufserfahrung
- AHLG.consultingFreelance ConsultantBERATUNG & AUDITSJanuar 2024 - Heute (1 Jahr und 3 Monate)Hamburg, GermanyI'm a highly skilled project manager with a knack for understanding and simplifying complex processes. Eager to solve your organizational issues quick and efficient - send me a message to see how I can help you. Focus on Organisation, People, Culture, Ops and Automation
- Container xChangeFounder's Associate - Product EngineeringLOGISTIK & SUPPLY CHAINAugust 2023 - Dezember 2023 (4 Monate)Hamburg, GermanyGoal: Development and marketing of new revenue streams and standalone products centered around the core business- Extensive customer research to develop MVPs and subsequent iterations as well as testing of product-market fit and go-to-market strategy- External customer communication and sales as well as internal handover after the product has been established- (Further) development and optimization of existing products (technical and logical bugs, features, UX/UI)- In-depth analysis and optimization of all internal and external product processesResult:- Establishment of 2 independent products with PMF and a sustainable GTM strategy alongside the core business- Achievement of a cost reduction of 83% in the "Tracking" segment- 60% increase in efficiency of the insurance declaration process- Discovery of a billing error that granted xChange ~€270k
- Express GroupFounder's Associate / Senior Growth Manager:inSOFTWARE-HERSTELLERAugust 2022 - Juli 2023 (12 Monate)Hamburg, GermanyExpert and trusted advisor for processes and responsibilities across the entire groupGoal: Support the COO in all (operational) projects with a focus on automation and optimisation- Cross-company, comprehensive documentation, preparation and automation of complex processes focussed on the operations area- Management of strategic and operational projects (e.g. reactivation campaign for 80k customers, foundation of a service GmbH, relaunch of the template and notification system) in cross-functional teams- Support of various HR projects (e.g. development of feedback forms, promotion cycle and hiring criteria) as well as in the recruiting and selection process for various roles- Organization and management of task forces for the rapid processing and resolution of operational challenges- Research, requirement engineering and support in the technical implementation of various tools and programs (e.g. Datev as letter digitisation partner)Result:- Creation of a clear, detailed overview of the customer journey and all relevant technical processes as a basis for process optimisation and product enhancements- Optimisation and digitalisation of several operational core processes to increase efficiency and reduce errors- Significant reduction in workload for the Ops team through targeted, sustainable support
Externe Empfehlungen
Ausbildung und Abschlüsse
- Master of ScienceUniversità Bocconi2020Master of Science, Marketing Management
- Exchange Semester, Marketing Management/ Behavioural EconomicsCopenhagen Business School2019
- Summer School, Behavioral EconomicsUniversity of Warwick2018Summer School, Behavioral Economics
- Bachelor of ScienceWHU – Otto Beisheim School of Management2016Bachelor of Science (B.Sc.), Business Administration and Management
- Exchange Semester, Marketing ManagementUniversity of Ottawa2015Exchange Semester, Marketing Management