Chaissy Daniel

Helping organizations deliver reliable, customer-centric digital solutions by combining quality leadership, product support expertise, and data-driven decision-making.

With 18+ years of experience, I bring strong capabilities in test management, incident management, KPI-driven operations, and cross-functional team leadership, ensuring systems are not only delivered with quality but also operate seamlessly in production environments.

What sets me apart is my ability to bridge business and IT, bringing a proactive quality mindset into operational support, enabling faster issue resolution, improved customer experience, and continuous process improvement.

I have worked across banking, education, and media domains, managing complex delivery environments and adapting quickly to change while maintaining high performance standards. I am also continuously expanding my expertise in cloud platforms (Azure, Kubernetes), AI/GenAI, and analytics (Tableau/BI) to stay aligned with evolving technology landscapes.

I typically lead and contribute to:

End-to-end test management and quality assurance strategy

Production support readiness and incident management

KPI monitoring, SLA management, and performance improvement initiatives

Team setup, onboarding, and capability development

Cross-functional coordination across business, development, and operations teams

Focused on building high-performing teams and driving operational excellence, scalability, and customer trust through structured processes and continuous improvement.