Über Charles
For 17 years, I have worked as an agile project manager and focused on Sales and Marketing implementations (e.g. CRM, ERP, Web Development). I began my career with hands-on IT implementations, with the US military and started working with SAP (ECC/ABAP coding). Since then, I have supported focused on Sales and Marketing implementations and worked with numerous types of project stakeholders (eg. Sales, Accounting, Finance, executives, Marketing, Production & Post-Production).
Professional Development:
I have earned certifications as a Salesforce Administrator, Salesforce Sales Cloud Consultant, Data Scientist (non-PhD), Project Management Professional and Scrum Master.
The Remote workspace:
My experience includes over 14 years of experience managing remote teams and hybrid teams, to deploy high-impact products for businesses in over 20 countries, including: The US, France, Switzerland, the Netherlands, Germany, the UK, Italy, most of the countries in Latin American, Australia, China and Japan. My language skills are: English - Native speaker and French B2.
In addition to these strengths, I am authorized to work in the EU (Schengen Area) and the United States.
✅ Key Skills:
International project management (fluent English, B2 French and a holder of French & US citizenships) 🇺🇸 🇫🇷
Stakeholder Management (internal and external team members)
Project planning, Risk management, Mitigation planning, Resources management
Project Team Coordination & Deliverables quality control, Scrum, Agile & Kanban
✅ Software knowledge:
Salesforce Sales, Service, Marketing, Communities & Manufacturing Clouds,
SAP S/4 HANA, Microsoft Dynamics 365, DevOps
✅ Project management tools:
Miro/Visio/Lucid charts, Jira, Confluence
MS365 (Excel, PowerPoint & Word)
Englisch
Muttersprachlich oder zweisprachig
Französisch
Verhandlungssicher
Vor Ort möglich
Geneva (bis zu 50 km), Zurich (bis zu 10 km)
Projekt- und Berufserfahrung
- AIR LIQUIDE SAProject Manager - AI ImplementationHIGHTECHMärz 2024 - Heute (2 Jahre und 3 Monate)• Lead the adoption and integration of Salesforce across internal teams, with a focus on improving the use of Contact Management, Opportunity Management, Tableau tools and driving user confidence / adoption.• Identified and analyzed technical errors / improvements for inclusion in the technical roadmap.• Oversee the development and deployment of AI models, algorithms, and other machine learning-based solutions.• Develop detailed project plans outlining scope, timelines, resources, and deliverables. Ensure projects are executed on time, within budget, and meet quality standards.• Manage risks and incidents, ensuring communication and coordination between the various project stakeholders.• Lead and manage cross-functional teams consisting of data scientists, engineers, designers, and other stakeholders. Facilitate communication between technical and non-technical teams, ensuring alignment with project goals and expectations.• Build a strong foundation in customer success, digital adoption, and Salesforce support by leading end-to-end user enablement initiatives—developing tailored training programs, offering hands-on guidance, and creating feedback loops that boosted platform adoption and team engagement across global regions.• Deliver structured training, hands-on support, and tailored workshops to boost user engagement across global regions: EU, North America, APAC and LATAM.• Developed training materials and engagement strategies targeting two key audiences: Key Accounts, Sales Assistants, Sales Support, and Sales Managers/Directors.• Implement systems to track Salesforce usage and adoption metrics, providing regular reports on progress and identifying areas for improvement. That included feedback loops for continuous improvement, to enhance the overall user experience.• In charge of the preparation phase before launching a cohort: alignment of the plannings, preparation with the provider, recruitment of the trainees, alignment on the project portfolio.
- IMERYSProject ManagerENERGIEDezember 2022 - März 2024 (1 Jahr und 3 Monate)Paris, Frankreich• Organized user workshop focusing on the Salesforce User Experience, leveraging mock-ups developed by the Salesforce Business Analyst (SBA) or Technical Team(s).• Strategized the implementation with the SBA and meet regularly for Design Authority (DA) approval.• Prepared the Weekly Meeting by updating the required template raising issues and needs for decision.• Performed tests on Salesforce developments to ensure alignment with Acceptance Criteria, following unit tests by development testers and prepare UAT in collaboration with the project team stakeholders.• Prioritized ERP alignments/inclusion for MVP development and manage sprints/development issues.• Change Management: report on Salesforce usage / adoption and prepare the product handbook and collaborate with the change team to produce project onboarding materials – for global users: Europe, North America, Africa and Asia.• Support the preparation of train-the-trainer sessions organized by the Change Management Team.
- CRITEOProject ManagerDIGITALAGENTUREN & IT-CONSULTINGMärz 2022 - Juni 2023 (1 Jahr und 4 Monate)Paris, Frankreich• Spearheaded Criteo's commercial transformation by developing and implementing the integrated Sales Strategy to improve lead generation, retention and churn reactivation (Commercial Excellence).• Held internal interviews to developed logical and insightful frameworks and structures to solve challenging problems with robust risk assessments.• Collaborated with the Sales, Management, HR, and Machine Learning teams to identify best practices and areas of improvement, driving the Commercial Excellence Strategy.• Bridged the commercial and technical realms, driving the successful translation of business strategies into actionable technical solutions, streamlining data migration and cleaning processes, and managing dependencies to ensure feature compatibility and timely delivery.• Empowered the commercial teams to have an impact on the design process to create more impactful KPIs and leverage analytics.• Designed the project success metrics (KPI), robust risk management strategies, change management strategies and post-implementation strategies.
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Ausbildung und Abschlüsse
- MBA - Information SystemsUniversity of Florida2013• Project Manager for Supply Chain team working with Royal Caribbean that led to a full-time job in Brazil. • Project Manager for Supply Chain team for Outback Steakhouse’s development/eventual franchising in China and around Asia.
- BACHELOR IN SUSTAINABLE ENGINEERING AND INFORMATICSArizona State University2010• Studied Abroad in China and then decided to change my degree to Sustainability from Supply Chain Management. • Awarded the $7000 Freeman Asia Scholarship for "outstanding writing" about the Three Gorges River Dam in China. • Founding member of Eco-Aid and VP of Business Beyond Borders, which helped to educate business students on the Environmental Constraints of businesses and their role (2008-9).
Zertifizierungen
- Project Management Professional (PMP)PMI2019
- Professional Scrum MasterScrum.org2017