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Charrier NicolasCN

Charrier Nicolas

Project Management Officer | IT - AI - Sales

EUR 800/Tag
Lausanne, CH
8-15 Jahre

Durchschnittliche Reaktionszeit: 1h

Über Charrier

With more than 15 years of international experience in business development, IT and organizational transformation, I support companies and entrepreneurs in building, evolving, and scaling their organizations.

My work focuses on helping businesses grow and transform sustainably by aligning people, technology, and strategy.

I have developed a strong expertise in organizational transformation and in supporting teams and leaders across domains such as IT, Automation, Artificial Intelligence, Sales, E-commerce, and Marketing, with the goal of improving performance and enabling companies to scale efficiently.

My background is deliberately transversal, combining Sales (Retail & E-commerce), IT systems, digital transformation, and large-scale project management. This cross-functional perspective allows me to understand complex environments and connect strategic vision with operational execution.

My international journey began early. At 14 years old I started traveling internationally as a semi-professional skateboarder, which opened the door to discovering different cultures and ways of thinking. Since then, I have lived and worked across North America, Spain, China, and now Switzerland.

These experiences shaped the way I approach business: by looking at problems from multiple angles — technological, organizational, and human.

I believe that lasting success is never the result of one individual alone, but of collective intelligence — questioning, learning, building, and growing together.
  • Französisch

    Muttersprachlich oder zweisprachig

  • Englisch

    Verhandlungssicher

  • Chinesisch

    Konversationssicher

  • Deutsch

    Grundkenntnisse

Vor Ort möglich
Lausanne (bis zu 50 km), Genève (bis zu 10 km), Montreux (bis zu 50 km), Fribourg (bis zu 10 km), Orbe (bis zu 30 km)

Projekt- und Berufserfahrung

  • Hôtel le Grand Chalet
    Project manager and in charge of the transformation Digital, commercial and IT
    HOTELGEWERBE
    September 2023 - Januar 2026 (2 Jahre und 4 Monate)
    Lausanne, Schweiz
    Challenges:

    • Low website visibility
    • Serious web performance and SEO issues
    • Difficulties engaging with prospects
    • Major IT challenges and poor tool synchronization
    • Large difficulties in collaborate with all the team due to lack of project management tool implemented

    Solutions implemented:

    • Full website redesign in 3 languages and communication restructuring
    • Creation of IT processes and work workflows to support the teams
    • Implementation of email and social media campaigns
    • Development of a new business branch → B2B

    Results:
    • +80% increase in website traffic
    • -50% reduction in manual processes for team members
    • -13% reduction in operating costs
    • Improved customer retention rate
    • Improved team productivity and well-being
    • Reduced dependency on Booking.com, with a shift towards direct website reservations
    Commercial Branding Service client
  • Durieu SA
    Project manager Logistics IT
    ROHSTOFFINDUSTRIE
    Januar 2025 - November 2025 (10 Monate)
    Lille, Frankreich
    ThermaCote Europe is the European subsidiary of ThermaCote®, an American company specializing in high-performance ceramic-based thermal insulation and moisture control coatings.

    Objectifs de la mission : Déployer un nouveau modèle logistique dans le but d'externaliser l'activité logistique de la société pour gagner en flexibilité, efficience et coût.

    Challenges:

    • Reprise de projet à l'arrêt car départ du CDP
    • Gestion de crise avec les équipes internes et externes
    • Reprise et stabilisation des accords avec les partenaires logisticiens et transporteurs (navettes et livraison chez les clients)
    • Pas de design des flux avec les équipes internes et les équipes externes

    Solutions implemented:

    • Audit of existing logistics, sales, customer support processes
    • Design des différents flux avec les métiers (logistiques, transports, supply, services clients, ventes...)
    • Chefferie de projet sur l'entiereté du projet et responsable de la relation entre le client et les prestataires
    • Documentation de l'ensemble des processus
    • Déploiement des flux informatiques (WMS, ERP, CMS...)
    • Optimisation et pilotage des budgets
    • Accompagnement des équipes sur la prise en main des nouveaux environnements
    • Co-pilotage de l'activité avec les équipes

    Results:

    • Réduction des taux de casse < 0,3[
    • Amélioration drastique sur les délais de livraison clients
    • Appaisement des équipes sur la partie logistique ce qui a amené une meilleure efficience des collaborateurs
    • Modèle logistique ayant désormais la possibilité d'accepter les augmentation à deux chiffres de volume
    • Changement des équipes sur l'utilisation d'outils collaboratifs.
    logistique Transformation des organisations Gestion de crise Gestion des transports
  • ThermaCote europe
    Project manager sales and IT
    CHEMIE
    Mai 2024 - Dezember 2025 (1 Jahr und 7 Monate)
    Paris, Frankreich
    ThermaCote Europe is the European subsidiary of ThermaCote®, an American company specializing in high-performance ceramic-based thermal insulation and moisture control coatings.

    Challenges:

    • Providing effective tools for the sales teams
    • Generating prospects to grow the sales pipeline
    • Low visibility on professional social media platforms
    • Limited content available to support sales reps
    • No centralized system to manage client requests
    • No tools to manage cross-team projects

    Solutions implemented:

    • Audit of existing sales processes
    • Evaluation of various CRM, project management, customer lifecycle management, and lead generation solutions
    • Deployment of multiple technology platforms and team training (CRM, project management, and Customer Success tools)
    • Design of lead generation scenarios (sequencing, email campaigns, phone outreach)
    • Deployment of sales performance dashboards for the sales teams
    • Creation of processes and workflows across the entire business model
    • Strategic advisory to the founder on team management and performance

    Results:

    • Launch of online campaigns
    • Improved team efficiency and cross-functional collaboration
    • Acquisition of new clients and partners
    • Increased customer satisfaction
    • Documentation of all key processes to streamline onboarding and support continuous sales team performance
    CRM Gestion de projet technique Administration des ventes Développement international

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Ausbildung und Abschlüsse

  • Licence Professionnelle
    UPEC Lieusaint
    2013
    Licence Professionnelle Commerce International
  • BTS, Assistant de gestion
    Lycée de Montgeron
    2010
    BTS, Assistant de gestion

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