Yevhen Mazurchuk

Ankorstore is a global B2B marketplace for independent brands with 300,000 retailers with offices in EU and UK. Amount of users - up to 300.

•Implemented an asset resale program following a comprehensive inventory review, generating approximately €100,000 in additional revenue.

•Optimized third-party equipment rental process, achieving an additional annual saving of approximately €90,000.

•Organized the employee relocation process to a new office.

StarlightMedia is the largest Ukrainian TV group. It consists of 6 TV stations and 10 media companies. StarlightMedia unites 4 national terrestial TV broadcasters (STB, ICTV, Novy kanal, and Ml), cable TV network QTV and satellite TV station M2. Amount of users -1500.

•Development of a risk assessment of work in a crisis situation (in particular, in wartime). Ensuring readiness to meet targets within the framework of business needs. Building an optimal functioning model

•Development of iTop ITSM system in part of request management and integration with human resources and accounting system. Benefit - possibility of forming end- to-end pricing of services for customers

•Organization and control of the development of training materials for technical support staff

Project to build technical user support for the ABONA customer - logistics company Hegelmann Group Germany. Amount of users - 3,000.

•Development of a target operating model with splitting into 1st and 2nd line of user support

•Development of roadmap, methodology and the KPI system for the function

CEO of the companies approved the implementation of this model. Model was implemented. Benefits from implementation delivery delays decreased by 10% due to prompt closing of requests.