You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Fatiha Z.FZ

Fatiha Z.

Formation Salesforce et IA, Direction de programme

EUR 900/Tag
Paris 13e Arrondissement, FR
8-15 Jahre

Durchschnittliche Reaktionszeit: 1h

Über Fatiha

11 years experience in the high-tech industry - software, telecom, Internet, services - at various positions in Strategic Planning, Chief Operating Officer, Practice Leader, Customer Success Director, Business Unit Director, Business Development and Consulting and Professional services.

Specialties: Customer relationship, Software, software-as-a-service / cloud services, telecom, Internet, business intelligence, CRM, customer experience management, feedback management.

Solutions : Akio, Aircall, Coheris, Contextor, Diabolocom, Dimelo, easiware Eptica, ERDIL, Freshworks, Hubicus, Skeepers, Nice, Proxem, Salesfoce, Sereneo, Verint, Viavoo, Vocalcom, Zendesk
  • Französisch

    Muttersprachlich oder zweisprachig

  • Englisch

    Verhandlungssicher

  • Arabisch

    Muttersprachlich oder zweisprachig

Vor Ort möglich
Paris 13e Arrondissement (bis zu 50 km)

Projekt- und Berufserfahrung

  • Time for the Planet
    Partner
    Dezember 2022 - Heute (3 Jahre und 6 Monate)
    Paris, France
    Time For The Planet est une entreprise à mission qui souhaite rassembler 1 milliard d'euros pour déployer 100 innovations luttant contre le réchauffement climatique. Il est possible de devenir actionnaire à partir d'un euro investi. Nous sommes la dernière génération à pouvoir éviter un effondrement du climat. Agissons ensemble ! Si vous souhaitez savoir comment vous engager, c'est par ici : https:// www.time-planet.com/fr
  • ORNIDEX
    Directrice de projet
    DIGITALAGENTUREN & IT-CONSULTING
    März 2022 - Heute (4 Jahre und 3 Monate)
    Paris, France
    - Support the strategy and the commercial approach;
    - Constitute the Salesforce Solution adapted to the needs;
    - Contribute to the drafting of commercial proposals;
    - Prepare and carry out pre-sales demonstrations;
    - Present and support the proposal;
    - Create and lead a project team from implementation to deployment of the solution in an agile approach;
    - Ensure project management with the client (planning, workload, risks);
    - Guarantee the quality of the project and the customer relationship;
    - Define action plans in response to malfunctions or necessary improvements that may be identified;
    - Manage contractual relations and monitor service providers;
    - Participate in the recruitment of new employees.
    Méthode agile Gestion de projet Salesforce Management d'équipe
  • Almavia CX
    Sales executive (CRM, Digital, Customer eXperience, Contact Center)
    September 2018 - Mai 2022 (3 Jahre und 8 Monate)
    Bd Périphérique, Paris, France

    - Solid understanding of clients' business in various sectors (Retail, insurance, utilities, manufacturing).
    - Business development for the CRM consulting practice (RFPs cycles, proposals, position papers, points of view...)
    - Delivered large CRM transformation projects: customer strategy, campaign management, customer multichannel services, sales force solutions, change management

Empfehlungen

Sei die erste Person, die Fatiha empfiehlt

Teile Deine Erfahrung aus der Zusammenarbeit mit diesem Freelancer.

Diese Freelancer passen auch zu Ihren Kriterien

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Ausbildung und Abschlüsse

  • Master's degree in Computer Science and Project Management, Architecture of Information Systems and Communication
    Université Toulouse 1 Capitole
    2013
    Master's degree in Computer Science and Project Management, Architecture of Information Systems and Communication
  • Certification Rotary Youth Leadership Awards (RYLA), Fundamentals of leadership / Ethics of positive leadership / Importance of communication skills
    Rotary International
    2012
    Certification Rotary Youth Leadership Awards (RYLA), Fundamentals of leadership / Ethics of positive leadership / Importance of communication skills

Zertifizierungen

  • Salesforce Certified Experience Cloud Consultant
    Salesforce
    Experience Cloud Community Cloud
  • Salesforce Certified OmniStudio Consultant
    Salsforce
    OmniStudio Velocity

Fähigkeiten (47)

Kategorien