Frederik Deloof

• Gathered and defined detailed business and user requirements in close collaboration with Sales, Operations, IT, and external stakeholders, focusing on end-to-end Quote-to-Cash processes.

• Mapped and optimized service-related workflows (BPMN), including quoting, pricing configuration, field support, and post-sale resolution.

• Authored clear and testable acceptance criteria and comprehensive test cases for epics, features, and user stories.

• Managed the full testing cycle, including functional validation and coordination of User Acceptance Testing (UAT) with business users.

• Actively supported the implementation of Salesforce Sales Cloud and Field Service modules, ensuring alignment with business needs

• Worked in a cross-functional Agile environment using Jira and Confluence, collaborating closely with developers, QA, and product stakeholders.

• Product owner Website Fines.justonweb.be

• Define and prioritize the product backlog.

• Represent the voice of the customer and stakeholders.

• Create and communicate the product vision.

• Collaborate closely with the development team.

• Accept or reject work based on the definition of done.

• Coordination of business tests in preparation of the launch of a new CRM solution.

• Reporting testing status, stakeholder management, organizing daily scrums, …

• Organize test sessions within the project team (functional validation tests) and with end users (user acceptance test or UAT).

• Business analysis and (re)testing user stories and bugs (Azure DevOps).

• Definition of acceptance criteria and test scenarios for each epic, feature, user story and bug.