Über Hanifa
Französisch
Muttersprachlich oder zweisprachig
Projekt- und Berufserfahrung
- MIAMLANDChief Operating OfficerMai 2023 - Heute (3 Jahre und 1 Monat)77340 Pontault-Combault, FranceMiamland is an online distribution platform for essential products which provides over 26,000 references in food, household and care essentials. Miamland's strength resides on its ability to optimize web indexing as well as leveraging a worldwide supply network to cater to all needs for consumer customers to large enterprise across the globe. We trade all types of volumes from packages to containers across the globe. As a COO, I will oversee :• Operations Management• Strategy Implementation• Performance Monitoring• Resource Management• Risk Management• Cross Functional Collaboration• Change ManagementDell Technologies 14 years 8 months
- Dell TechnologiesFinance & Operations Sr. Director, Global Customer Center of ExcellenceHIGHTECHMärz 2022 - Mai 2023 (1 Jahr und 3 Monate)Paris, FrankreichChallenge: Set up operations for a newly formed global Business Unit.• Newly created global organization ($1.7b, 17 countries, supporting 1000+ sales org) to manage global incoming activities (calls, chats, WhatsApp). Achieved 25%+ OPEX reduction in less than 1 year.• Built key automated operations KPI dashboard and implemented call and HC allocation model with predictive analysis and AIML technologies.• Global Sales Compensation leader for consumer, small business and retail organization. Implemented multiple plan changes to follow through strategic changes with shift from offline to online.• Part of a high potential development program for finance executives.
- Dell TechnologiesFinance & Operations Director, EMEA&APJ Consumer and Small BusinessHIGHTECHFebruar 2020 - Februar 2022 (2 Jahre und 1 Monat)Paris, FrankreichChallenge: Transform and standardize finance and operations across EMEA&APJ.• Successfully integrated finance and operations team and growing the team from 7 to 28 team members, all virtually.• Built key automated and standardized operations KPI dashboard & integrating them to financial dashboard.• Set up first ever Global Community Engagement event in a virtual environment.
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Ausbildung und Abschlüsse
- Master of FinanceSonoma State University1998master, finance
- Associate Degree in International Relationsuniversité Paris 131997Master's degree, International Finance and Industry