Über Hichem
Englisch
Muttersprachlich oder zweisprachig
Französisch
Muttersprachlich oder zweisprachig
Projekt- und Berufserfahrung
- Self employedSalesforce Delivery Lead and Principal ArchitectAugust 2025 - April 2026 (8 Monate)Paris, Frankreich
- Provide delivery oversight on multiple Salesforce digital transformation initiatives, aligning solutions with business objectives
- Review solution designs while aligning with project goals, user needs, and technical constraints
- Lead/Coach a team of PMs/Bas/Devs, resolve impediments, and foster a culture of continuous improvement to ensure timely, high-quality, and budget-compliant project outcomes
- Collaborate with C-level executives to define strategic roadmaps
- Establish and improve methodologies, processes, define SOPs and overall capability of the team
- Intact Financial CorporationSenior Salesforce Solution Architect, Enterprise ArchitectureBANKEN & VERSICHERUNGENDezember 2023 - Dezember 2025 (2 Jahre)Toronto, ON, Canada
- Architected and guided Salesforce digital transformation initiatives, aligning solutions with business objectives
- Led multi-cloud implementations ensuring scalability, security, and best practices
- Developed enterprise-grade lean conceptual architectures in the context of internal CDP and MDM initiatives serving both Marketing and IT departments
- Collaborated with C-level executives to define strategic roadmaps and drive innovation with AI technologies (Google CCAI Platform)
- Developed integrations following enterprise-grade integration patterns ensuring reliable, scalable, and decoupled communication between diverse systems
- Slalom ConsultingPrincipal, SalesforceDIGITALAGENTUREN & IT-CONSULTINGApril 2016 - September 2023 (7 Jahre und 5 Monate)Toronto, ON, Canada
- Worked with executives and business stakeholders in making decisions around buy vs build, short/long term strategic roadmap, suggesting industry best practices and building vendor selection frameworks when needed
- Influenced technology and product roadmaps through demos and regular review and prioritization sessions with product teams and executives
- Implemented a number of PoCs and measured success against predefined KPIs
- Debated high level designs (HLDs) with client's enterprise architecture and security boards
- Experience working in various technologies/languages such as Apex, Visualforce, MuleSoft and APIs
- Helped customers integrate their Salesforce solutions with external systems leveraging the optimal pattern(s) for the use case
- Designed a MuleSoft multi-layer API PoC including a developer portal that enabled faster project delivery, increased reusability, and enhanced business agility
- Led the data analysis and migration efforts during the consolidation of multiple Salesforce and Dynamics CRM organizations into a single Salesforce org. This allowed our customer to streamline their business processes and provide an aggregated view of their business, ultimately enhancing their decision-making capabilities
- Helped our client implement their call center by integrating their Amazon Connect IVR solution with Salesforce
- Helped a client revamp their Salesforce Omnichannel customer service implementation in order to provide the required data for service reps to quickly address customer needs and reduce human interactions
- Led a team to design and build a case management solution with integration with Slack and Box, resulting in significantly decreasing case resolution times and improving customer satisfaction.
- Led a team to design and build an SF Lead-to-Order solution that sped up the sales cycle
- Led end-to-end multi-cloud implementations ensuring scalability, security, compliancy (GDPR) and best practices
Empfehlungen
Sei die erste Person, die Hichem empfiehlt
Teile Deine Erfahrung aus der Zusammenarbeit mit diesem Freelancer.
Diese Freelancer passen auch zu Ihren Kriterien
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Ausbildung und Abschlüsse
- Salesforce Agentforce SpecialistSalesforce Agentforce Specialist
- Salesforce (6x certified)Salesforce (6x certified)