Beschreibung

Trilingual Customer Success Manager | Onboarding & Retention Specialist | Projects with Impact

💬

I'm available to support your clients wherever they are in the world.

My ideal missions: purpose-driven companies (ecology, social economy, green innovation...) looking for human and professional support to turn their users into brand ambassadors.

📝 Professional Summary

Customer Success Manager with 5 years of experience, I combine customer performance with a strong sense of commitment. Trilingual (French, Spanish, English), I support SaaS companies, startups, and impact-driven businesses around the world to improve adoption, loyalty, and user satisfaction.

🎯 My goal

To help meaningful projects grow through human, structured, and long-term customer support.

🌸 What I offer

Remote user onboarding & training
Customer satisfaction monitoring (NPS, feedback loops)
Multilingual documentation, guides, and tutorials
Structuring CSM processes (CRM, automation, playbooks)
I prioritize missions related to ecology, circular economy, or responsible innovation

⚡ Key Skills

User onboarding & training
Customer relationship & retention
CRM (HubSpot, Salesforce, Intercom, etc.)
B2B customer portfolio management
Multilingual: French, Spanish, English
Customer Success methods / Success Plans
NPS, customer feedback, churn reduction
Product & tech culture

💰 Daily rate

€450–€500/day for remote B2B missions.

Flexible rates for long-term or high-impact ethical projects

Branchenexpertise

Sprachen

Französisch
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Spanisch
Muttersprachlich oder zweisprachig

Arbeitsortpräferenzen

Vor Ort möglich

Paris (bis zu 50 km), Lyon (bis zu 50 km), Bordeaux (bis zu 50 km)

Hop Place
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Dispatcher-pro
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Bob! Desk
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Ensured customer satisfaction and retention through proactive relationship building
• Managed CRM using Pipedrive and GetQuanty
• Oversaw dashboards, KPIs, and performance analysis
• Provided Level 1 & 2 support, led product training sessions
• Communicated new product features and managed feedback surveys
•
• Built long-term trust-based relationships and monitored satisfaction alertGestion CRM avec Pipedrive et GetQuanty