Über Marcel
Customer-focused technical product manager, global support professional and senior trainer with extensive knowledge in advising internal and external stakeholders to find best solutions in the healthcare industry. Previously, I pursued a career as a project leader in an adhesive pioneer company with establishing new markets globally.
Colleagues see me as a positive, flexible and engaged team player, exemplifying inclusive leadership, cultural awareness and an open and solution-oriented mindset.
This relies on my curiosity for lifelong learning and long-term relationships built on trust, clear communication and pragmatic problem solving.
Deutsch
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Französisch
Konversationssicher
Spanisch
Konversationssicher
Vor Ort möglich
Zug (bis zu 50 km)
Projekt- und Berufserfahrung
- Roche Diagnostics International AG,Senior Support and Training Specialist / Technical Product ManagerOktober 2012 - Mai 2025 (12 Jahre und 7 Monate)Rotkreuz, ZG, Switzerland• Manage lifecycle and market readiness for diagnostic solutions (including point-of-care and blood gas & electrolyte systems) in collaboration with R&D, regulatory, marketing, and local affiliates.• Lead cross-functional collaboration with sales, medical, and digital teams to translate customer insights into global product strategies• Drive affiliate engagement; facilitate issue resolution, provide escalated support, and gather field feedback for continuous improvement• Conduct strategic training for global sales and support teams; design blended learning programs and certification tracks for affiliate experts• Represent technical voice in global governance committees; contribute to training tools, CRM evolution, and platform enhancement.
- Roche Diagnostics Graz GmbHProduct EngineerSeptember 2011 - September 2012 (1 Jahr)Rotkreuz, ZG, Switzerland• Conducted Global Support by technical documentation, hotline, onsite visits and training.• Supported transition of blood gas/electrolyte operations from Austria to Switzerland.• Completed certification path for Roche diagnostic instruments; supported local roll-out.
- Purbond AG,Project LeaderNovember 2005 - Oktober 2010 (4 Jahre und 11 Monate)Sempach, LU, Switzerland− Led international polyurethane adhesive projects across Europe, China, South Africa, Australia & NZ. − Conducted technical trials and implemented adhesive technology for global clients. − Developed documentation and training for partners and customers.
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Ausbildung und Abschlüsse
- Engineering Degree, Dipl. Ing. FHBerner Fachhochschule (BFH-AHB)2005Engineering Degree, Dipl. Ing. FH
- MBAHochschule Wirtschaft (HSLU)2011Master of Science
Fähigkeiten
Kategorien
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