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Deutsch
Grundkenntnisse
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Projekt- und Berufserfahrung
- Caprices FestivalsDirector of OperationsJanuar 2024 - Heute (2 Jahre und 5 Monate)Switzerland• Overseeing the festival's overall operations and logistics globally, managing a core team of 25 department heads and a total staff of around 250-300.• Ensuring all departments adhere to project timelines, budgets and deliverables.• Acting as the primary point of contact for all festival suppliers and key partners.• Handling talent acquisition, onboarding, and leadership of festival personnel.• Optimizing festival budgets and ensuring cost efficiency and financial sustainability.
- First Class LimousineService and Digital Product Development ManagerJanuar 2018 - Januar 2023 (5 Jahre)Lausanne, VD, Switzerland• Led the development and implementation of a B2B & events reservation platform, streamlining the event booking and logistics process, significantly improving efficiency and reducing operational errors. The project greatly reflected my and my clients vision to digitising the event logistic processes and reduce workload.• During events with clients such as IMD, Nestlé, the IOC, MJF, I managed from A-Z the full implementation and testing phases of the platform and led the development team on all upgrades / modifications to be done based on clients feedback, while simultaneously overseeing all event logistics.• Oversaw the development and implementation of a dedicated ERP/SAP internal system, increasing team's efficiency by 30% and reducing time previously spent on managing requests, planning resources and invoicing.• Oversaw the development of a driver's tracking App and the interfaces put in place (back-office and client platform).
- First Class LimousineOperations & Key Account ManagerJanuar 2012 - Januar 2018 (6 Jahre)Lausanne, VD, Switzerland• Event management• Successfully organised & coordinated 300+ major clients' events, managing all logistics, planning, budgets and onsite coordination, ensuring all client expectations were met with high attention to detail.• Collaborated with security and protocol teams to guarantee smooth VIP logistics during major events.• Liaised with local authorities to ensure adherence to event regulations and diplomatic protocols for international VIP guests.• Effectively managed on-site crises, including last-minute schedule changes and VIP requests, ensuring event success without disruption.• Examples of events : IOC events, Nestlé Board of Directors, IMD higher education programs, Montreux Jazz Festival, Caprices Festival, Polaris Festival, high profile & royal weddings.• Recruiting and building coordinators and drivers teams for specific events/festivals.• Client training &presentations• Organised and delivered client presentations & training on the new dedicated event & reservation platforms and the tools we developed.• Client Service• Maintained strong relationships with over 200+ high-value clients and ensured I was their first point of contact for all their needs year after year.• Sales• Prospected potential clients and prepared targeted presentations & offers.• Negotiated & produced tailor-made offers and contracts, ensuring profitability margins on projects.• Teams & Fleet management / internal resource planning• Led all operations and managed teams of 15+ drivers / coordinators.• Coordinated and insured the success of all daily operations.
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Ausbildung und Abschlüsse
- Generative AI for Project Managers2024Generative AI for Project Managers
- Agile Project Management certification2024Agile Project Management certification