Melina Biener

Leading AI-powered digital transformation for a portfolio of 10+ Fortune 500 clients across Beauty, Financial Services, Pharma, Insurance, and Manufacturing. Architecting and deploying end-to-end Adobe ecosystem solutions — including Firefly Services, Custom Model APIs, Experience Manager, Workfront, and Creative Cloud — integrated with Salesforce and MuleSoft to deliver unified content supply chains. Driving measurable outcomes including 75%+ client satisfaction and significant reductions in time-to-market through Deep Learning-powered KPI frameworks, cross-functional governance, and scalable AI workflow automation.nts across Beauty Retailer, Financial

Consulted Salesforce, CRM Service Cloud managed services & AI projects.

Independent technology consultancy focused on Salesforce platform strategy, AI transformation, and CRM delivery across Life Sciences, Retail, and Public Sector. Engagements range from pre-sales and solution architecture to full program delivery, including Global Salesforce Digital Transformations. Also supports Education, TMT, Luxury Brands and Public Sector clients with RFP/RFI responses and LLM-powered AI solutions.

Partnered with leadership, on pre-sales Salesforce & Agentforce Customer

success deals valued at $1.5-100M globally, developing go-to-market strategies. Architected and implemented Health Cloud, optimizing Lightning components. Directed PMO teams and agile/Scrum rollout, with MLOps AI modeled Services. Developed and executed comprehensive Salesforce/ AI RFIs & RFPs strategies. Led Gen AI pipelines and evaluation frameworks, ensuring data compliance. Designed and built a conversational AI chatbot using NLP, handling 60,000+ daily queries with an 85% satisfaction rate.