Nadeem Soreefan

• Served as the Service Delivery Manager for the National Identity Card 3.0 digitalisation project with the Government of Mauritius, overseeing the end to-end delivery of mission-critical IT services.

• Led service operations and delivery planning, ensuring SLAs, KPIs, and compliance requirements are consistently met across all workstreams.

• Coordinate cross-functional teams, international partners and government stakeholders to align service outputs with strategic goals.

• Managed incident resolution, change control, and service improvement initiatives to ensure service stability and responsiveness.

• Provide regular executive-level reporting and updates on performance metrics, risk mitigation, and delivery roadmap.

• Implemented ITIL-based service management best practices to enhance operational efficiency, user satisfaction, and service scalability.

• Led cross-functional teams in the successful delivery of Oracle Fusion Financials implementation for a hospitality group in France, driving collaboration between business and technical stakeholders.

• Directed project planning efforts, aligning resources, timelines, and deliverables to ensure on-time, on-budget execution.

• Managed regional support operations for Oracle Fusion Financials across European hypermarkets in Russia and Luxembourg, maintaining high service

• levels and responsiveness.

• Provided functional and technical support for Oracle E-Business Suite across four European countries, streamlining processes, and improving operational efficiency.

• Functional Consultant for Eclosia Group - Microsoft Dynamics 365

- Support the group of companies on MS Dynamics 365 Finance and Operations