Beschreibung

Soy Regina!

Mi misión es convertir cada interacción en una oportunidad para sorprender, conectar y fidelizar. A través de empatía y atención al detalle, transformo el servicio al cliente en experiencias memorables, haciendo que los clientes no solo vuelvan, sino que ¡se conviertan en embajadores de tu marca!

¿Por qué elegirme para tu proyecto?

✅ Más de 10 años de experiencia trabajando por y para los clientes.

🌍 Español, inglés y alemán fluido para conectar sin fronteras.

🏨 Aprendí de los mejores: Meliá Hotels International y WeWork han sido mi escuela, donde perfeccioné la excelencia en servicio y la conexión con los clientes. ✨

🎙 Storytelling e inspiración: porque cada conexión es una historia que contar.

✨ Transformo conversaciones en experiencias memorables.

🚀 Tu crecimiento es mi misión, potenciando cada interacción con estrategia y empatía.

❤️ Aporto valor, talento y pasión en cada proyecto. Porque el servicio excepcional no es un detalle, es la clave del éxito.

¿Estamos listos para llevar tu proyecto al siguiente nivel? 🚀

Branchenexpertise

Sprachen

Spanisch
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Deutsch
Verhandlungssicher

Arbeitsortpräferenzen

Nur remote

Führt Projekte hauptsächlich remote aus

WeWork
Community Lead
Mai 2022 - Heute (4 Jahre und 1 Monat)
Berlin, Germany
Manage client Engagement and Retention through building strong relationships and understanding their needs so we can better serve our client community.
Responsible for conducting quarterly account reviews with key account to support our client growth through maximising the value of their WeWork Membership.
Responsible for personally addressing all member feedback received and work with the team to improve client experience.
Coordinate the smooth scheduling of members moving in/out of the building by liaising with Growth and Operations teams.
Supporting our sales team on deal closing through presenting our solutions and services to perspective clients seeking to exceed expectations at all times.
Manage third-party contractors and services providers to ensure high quality and standards of all of our regional building facilities.
Community management Problem Solving Customer Loyalty/ Retention Account Management Empathy Cross-cultural Communication Skills People & Culture Customer Service Communication Event Management Salesforce CRM slack notion.so Microsoft Teams Canva pro Mac OS Client Engagement Customer Relationship Management (CRM) Client Retention Strategies Key Account Management Account Reviews Feedback Management Cross-Department Coordination Team Collaboration Conflict Resolution Customer Experience Enhancement Sales Support Sales Presentations Contractor and Vendor Management Facilities Management Project Management Time management Negotiation Skills Relationship Building Client Needs Analysis Solution Selling Client Communication KPI management Performance Monitoring Co-Working Spaces Co-Working Solutions Business-to-Business (B2B) Foreign Languages German C1 English C1 Spanish Native Event Planning & Coordination
Meliá Hotels International
Reservation Agent
September 2018 - Mai 2022 (3 Jahre und 8 Monate)
Berlin, Germany
Handle reservation requests from guests, companies and travel agents via phone and email.
Review online reservations for accuracy in dates and payment and contact the guest or the agency if necessary.
Providing support to customers who have already made a reservation by confirming, changing or canceling reservations.
Assisting guests with information regarding the arrival, local tourist´s attractions, transport and places of interest.
Communicating with the Front Desk, Housekeeping and Member Experience departments to provide a unique experience for our guests.
Customer Service Management Customer Loyalty/ Retention Hotel Management Hotels Attention to detail Problem Solving Sales Management Upselling Client Communication coordination Coordinación de equipos Conflict Resolution Cross-functional Collaboration Customer Relationship Management (CRM) Salesforce CRM Spanish English Foreign Languages Time management Data entry Booking Reservations German Booking Management Reservation Systems Opera Reservation System Reservation Confirmation and Follow-ups Customer Relationship Management Understanding of Travel Policies and Procedures Invoice and Payment Handling Cultural Sensitivity Member Experience
Meliá Hotels International
Front Office Agent
September 2017 - September 2018 (1 Jahr)
Berlin, Germany
Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
Work with other staff members and departments to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
Respond to guests' issues and complaints in order to create a better experience during their stay. Collect payment from customers at the check out.

Gesamte Berufserfahrung von Regina ansehen

Sei die erste Person, die Regina empfiehlt

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Anmelden, um Profile zu sehen

Project Management for Intercultural Women
LIFE Bildung Umwelt Chancengleichheit e.V.
2021
Project Management for Intercultural Women
Hotel Business Formation, Tourism and Travel Services Management
Hotel Meliá Berlin
2016
Hotel Business Formation, Tourism and Travel Services Management

Ausbildung und Abschlüsse von Regina ansehen

Office Manager

Regina Curbelo

Asistente Virtual | Atención al cliente ES |EN |DE

Über Regina

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