Beschreibung

Rooted in a solid technical background forged in the highly demanding environments of equity and derivatives trading floors, I bring over two decades of experience leading global, multicultural teams and steering mission-critical IT operations. Throughout my career, I have driven large-scale transformation programs across infrastructure, end-to-end technical chains, and ITSM governance, consistently elevating operational performance, service reliability, and process maturity. My leadership blends strategic vision with hands-on operational excellence, enabling organizations to modernize, standardize, and continuously improve their IT delivery models.

Branchenexpertise

Sprachen

Englisch
Verhandlungssicher
Spanisch
Konversationssicher
Italienisch
Konversationssicher
Französisch
Muttersprachlich oder zweisprachig

Arbeitsortpräferenzen

Vor Ort möglich

Paris (bis zu 50 km)

NEXANS
Senior Operational Excellence Manager ITSM/ITAM/Service Delivery Management
MASCHINENBAU
April 2024 - Heute (2 Jahre und 2 Monate)
Courbevoie, Frankreich
For Nexans CORE IT teams, in charge of all ITSM/ITAM activities(design/build/run) + Service Delivery Manager with Service Desk Offshore Partner
 Product Owner of Ivanti ITSM with consultants and factory-mode teams.
 ITIL4 redesign of Change, request, Incident & Problem processes.
 Knowledge governance lead and ITAM deployment owner.
 Managed Econocom Morocco delivery teams (Service Desk + L2/L3).
 Cross-functional engagement with global IT & Business.
Service Delivery Manager ITIL Processus ITSM product owner
GRDF
Global IT Operations & Infrastructure Coordination Manager
ENERGIE
Februar 2017 - April 2024 (7 Jahre und 2 Monate)
Paris, Frankreich
For GrDF DSI, in charge of transversal operational coordination of infrastructure & operation
 Responsible for the cross-functional operations management unit for Network/Server/Virtualization infrastructure and technical activities
 Co-pilots server operating activities (13 FTEs), service integration (3 FTEs), organization of PRA (2 FTEs) and transversal infrastructure events (Incident, Changes, Problems, Process, Recruitment, Budget)
 Manage SLA, OLA contractual commitments with suppliers / Dashboard / reporting
 Ensures 24/7 management (qualification, validation, monitoring, organization) of cross-functional changes, incident resolution and coordinates crisis (business teams, delivery, expertise and L2), organizes 24/7 L1/L2 hotlines.
 Guarantees the monitoring, implementation and compliance with business and editor expectations.
 Operational management of run activities (organization, qualification and planning)
 Development and implementation of process changes, incidents and problems for operating activities in Service Now
 Contributor to performance improvement plans.
 Process design and implementation in ServiceNow
 On-duty escalation for all GRDF BU on infrastructure service management.
 In charge of action plans implementation following each crisis or P1 incident
 Contribution to the economic performance plan.
Pilotage des engagements ServiceNow Service Delivery Manager Gestion de crises ITIL
ENGIE IT
HEAD of GRDF Service Delivery
ENERGIE
Juni 2014 - Februar 2017 (2 Jahre und 8 Monate)
Saint-Ouen, Frankreich
For GrDF client, in charge of technical and operational coordination teams
 Ensure compliance with commitments made to the client (SLA, OLA, service)
 Ensure development and implementation of internal controls INCOME.
 In charge of operational and client committees.
 To guarantee the consistency of applications, change, incident, crisis and configuration management
 Operational management of the Grdf perimeter for the daily activities.
 On-duty contact for all ENGIE BU on application service management.
 Design of the implementation and monitoring of performance indicators through dashboards.
 In charge of action plans implementation to improve the quality of services.
 Contribution to the economic performance plan
Project Management Service Delivery Manager Sourcing coordination internationale Technical project management