Sever Ghimpu

• Lead strategic management of digital onboard revenue operations across global fleet.

• Introduced budgeting systems and KPI reporting dashboards, improving financial oversight and performance tracking.

• Developed and enforced Standard Operating Procedures (SOPs) to streamline service delivery and operational consistency.

• Designed and implemented staff training initiatives to enhance team capabilities and performance.

• Oversaw project execution and CAPEX control aligned with operational goals.

• Successfully led cross-departmental projects including the launch of multiple newbuild vessels and implementation of digital revenue systems onboard.

• Managed complex planning and execution of operational readiness for ship inaugurations, ensuring timely delivery of onboard services and asset deployment.

• Managed photo operations across multiple vessels, ensuring SOP adherence and regulatory compliance.

• Enhanced tracking and lifecycle rotation of photo equipment assets to reduce maintenance costs and downtime.

• Developed performance KPIs and implemented team training programs, resulting in improved operational consistency.

• Directed onboard photography operations, managing staff performance and guest service standards.

• Designed and implemented comprehensive staff training programs, leading to measurable improvements in performance, efficiency, and customer interaction.

• Improved guest satisfaction ratings by 15% through targeted service enhancements and continuous staff development.

• Improved revenues by up to 20% through continuous improvement of operations