Über Sophie
With over 6 years of experience as a B2B Sales and Account Manager in the Spanish market, I bring a dual expertise in Customer Success and Channel Partner Development within the SaaS and IT sectors.
I support startups and tech SMEs, primarily across Spain and the Benelux, in strengthening customer retention, structuring post-sale client relationships, and scaling revenue through indirect sales channels, all without the need for immediate in-house hiring.
💼 What I do on a daily basis:
• Manage and grow existing client accounts (relationship, upsell, satisfaction)
• Coordinate and activate partner networks (channel sales / indirect distribution)
• Lead onboarding processes, track KPIs, and conduct regular business reviews
• Create customized outreach flows (emails, LinkedIn, CRM workflows)
🛠 Tools I work with: HubSpot, SugarCRM, LinkedIn Sales Navigator, Microsoft 365
🎯 My commitment:
• Build long-lasting, trust-based client relationships driven by data and empathy
• Improve satisfaction, retention, and recurring revenue through structured follow-up
• Act as an agile, operational extension of your internal sales or marketing team
👩💻 Fully remote and on-site – available for one-off projects or ongoing monthly collaborations focused on growth, loyalty, and results.
Französisch
Muttersprachlich oder zweisprachig
Spanisch
Muttersprachlich oder zweisprachig
Englisch
Muttersprachlich oder zweisprachig
Vor Ort möglich
Barcelone (bis zu 20 km)
Projekt- und Berufserfahrung
- Sophie FerrandCommercial Continuity Consultant | B2B Tech SalesSOFTWARE-HERSTELLERDezember 2025 - Heute (6 Monate)Barcelone, SpanienWorking with B2B Tech companies in Barcelona to build commercial continuity frameworks that protect revenue during extended absences — parental leave, long-term sick leave, unplanned departures.Focus areas :→ Pipeline securing and structured handover before absence starts→ Client relationship continuity during transition→ Return-to-performance frameworks for sales reps coming backGrounded in 6+ years of B2B Tech Sales experience across SaaS, IT and digital solutions markets in Spain and Europe.
- Byrd technologiesSenior Key Account ManagerApril 2022 - März 2024 (1 Jahr und 11 Monate)• In charge of invoicing 50% of the total Spain turnover• Managing projects with clients at the C-level• Building customer relationship plus
- Foxize schoolAccount Relationship ManagerNovember 2021 - März 2022 (5 Monate)- In charge of a clients' portfolio (50+ clients and representing 50% of the total Spain turnover) • Managing projects with clients at the C-level • Fotocasa, Vygon, Baxi, Farmacias Trebol, Agile Institute, Tinkle, UPF-BSM... • Onboarding and Training • Building customer relationship • Preparing and presenting offers for Ad-Hoc developments - Taking care of Inbound & Outbound Leads • Presenting offers • Follow up • Building projects with new clients • Analysing their needs
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Ausbildung und Abschlüsse
- Msc Business Innovation with Entrepreneurship and Innovation Management International BusinessBirkbeck Collège, Univerty of London2014Business Innovation with Entrepreneurship and Innovation Management International Business
- Bachelor of Business Administration (BBA)The American Business school of Paris2011Bachelor of Business Administration (BBA)