Thierry Vuong

Driving user-centric product discovery & delivery.

• Created an AI-powered User Research Directory Agent (ChatGPT-based), enabling teams to easily access and leverage research insights.

• Led product discovery by identifying business and user requirements across multiple stakeholders, uncovering inefficiencies and improvement opportunities.

• Acted as a product & UX subject-matter expert, bridging business, design, and engineering teams to deliver high-value digital solutions.

• Conducted user research to ensure decisions were grounded in tangible data, leveraging CSAT/NPS, user interviews, benchmarks, and analytics.

• Translated user insights into functional specifications, wireframes, prototypes, and final UI, ensuring alignment with product goals.

• Defined and prioritized user requirements to maximize product value, usability, and adoption.

• Continuously improved UX, accessibility, and interface clarity through iterative, data-driven enhancements.

• Owned UAT and quality assurance, ensuring reliable, scalable, and specification-compliant releases.

• Delivered actionable product recommendations that enhanced UX and drove business objectives, resulting in measurable improvements in NPS

 Directed the rollout of a B2C web application for Richemont Group watchmaking brands, enabling online monitoring, repair payments, and warranty extensions.  Served as the single point of contact for Richemont's brands, facilitating regular checkpoints and risk management between Maisons business counterparts and technology teams.  Managed product rollout from kick-off through user acceptance testing to post launch support.  Ensured market teams understood product business objectives based on customer needs, rollout plans, and governance expectations.  Coordinated delivery of prerequisites and artifacts, maintaining quality and timeliness.  Supported release management and facilitated sign-off processes at project closure.

Orchestrating AI-Driven knowledge platforms for employee enablement

• Designed and executed a comprehensive roadmap and governance strategy for an AI-powered external platform, connecting employees to organizational knowledge in real time.

• Defined a clear product vision grounded in thorough user analysis and insights.

• Maximized stakeholder value through strategic management and clear communication.

• Fostered alignment between development teams and business stakeholders, providing a clear guidance, setting priorities to deliver high-quality solution.

• Managed conflicts and escalations to minimize project risks.

• Managed and prioritized backlog items based on strategic value to optimize project outcomes, ensuring the development team delivers value aligned with business goals.