Beschreibung

I am an experienced IT Support & Field Service Technician with over 8 years of hands-on expertise in hardware installation, onsite interventions, network troubleshooting, and technical support for medium to large organizations. I help companies keep their systems running smoothly by delivering fast, reliable, and professional IT solutions.

I have worked in environments with 140+ branches and 150+ users, providing support for PCs, networks, VoIP systems, CCTV setups, firewalls, and server environments. My experience includes installing and replacing hardware, configuring network devices, resolving complex technical issues, and managing complete on-site IT interventions (PC replacement, POS setup, NVR/CCTV installation, and network deployments).

I am skilled in Windows OS, VMware, Mikrotik, Sophos XG Firewall, Ruckus & Cambium Wi-Fi systems, ISSABEL/Cisco/Avaya IP phones, VPN tunnels, and data backup/restore procedures. I also have experience working with vendors, managing IT documentation, and supporting store and office infrastructures.

What I deliver:

• Onsite IT support and hardware replacement

• Network configuration, troubleshooting & optimization

• Firewall and security setup (Sophos XG, endpoint protection)

• VoIP & telephony system configuration

• CCTV/NVR installation and configuration

• PC setup, migration, and system deployment

• Remote support and multi-site assistance

I am also available to travel anywhere within Europe for onsite interventions and technical support assignments.

Branchenexpertise

Sprachen

Urdu
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Deutsch
Grundkenntnisse

Arbeitsortpräferenzen

Vor Ort möglich

Klagenfurt (bis zu 50 km), Graz (bis zu 50 km), Vienna (bis zu 50 km)

Ravi Exchange Company Pvt Ltd
IT Support Officer
BANKEN & VERSICHERUNGEN
Oktober 2015 - Juli 2021 (5 Jahre und 9 Monate)
Lahore, Pakistan
✓ Responsible for diagnosing & resolving hardware, software & end users’ problems.
✓ Acting as the first point of contact for all IT & technical queries
✓ Developing the infrastructure and systems to meet the company’s needs.
✓ Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet. Provide help desk support across the company.
✓ Communicating with third-party technical specialists.
✓ Configuring and managing backup & restore procedures.
✓ Maintaining a wide range of computer hardware and software programs.
✓ Configuring Email (Outlook) Accounts
✓ Responsible for allocating work to junior staff and induction training for new staff.
✓ Deploying new hardware, and server backups & evaluating new software & security risks.
✓ Support 140 Branches on Call
✓ IT Documentation and Dealing with Vendors
✓ Maintain servers such as File Servers, VoIP Server or Camera Servers. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007

KEY SKILLS AND COMPETENCIES

✓ Physically fit & able to lift IT equipment, crawl under desks to access cabling, etc.
✓ Experience in problem resolution & quality assurance procedures
✓ Able to communicate complex IT issues to suppliers and non-technical staff
✓ Ability to work well in a team environment
✓ IT security experience including anti-virus/malware, and encryption deployment.

PROJECTS

✓ Deployment of VOIP at 140 Branches
✓ Installation and Configuration of DAHUA & Hikvision NVR and IP Cameras in the whole network
✓ Attendance Machines installation, Configuration, and employee registration,
Thumb scanning in the whole network, and also centralized
✓ 1Link configuration and training — create the users and user's rights and also
handle the running-time queries related to 1-Link
✓ Western Union Inward & Outward Certificate Configuration and
✓ Replacement of old computer systems with new in the whole network

CCTV Cameras Windows 10 Outlook voip Troubleshooting
Harappa Solar Pvt Ltd
Assistant Manager IT
ENERGIE
August 2021 - Februar 2024 (2 Jahre und 6 Monate)
Lahore, Pakistan
Responsible for diagnosing & resolving hardware, software & end users’ problems.
✓ Support 100 Users across the company
✓ Manage security solutions, firewall, anti-virus, and intrusion detection systems
✓ Knowledge of ISSABEL server
✓ Knowledge of Microsoft Azure Active Directory and Office 365
✓ Troubleshooting and Configuration of RUCKUS AP Devices & Controller
✓ Troubleshooting and configuration of CAMBIUM AP Devices
✓ Resolve all issues related to IP Phones GRANDSTREAM / CISCO / AVAYA
✓ Knowledge of SOPHOS Endpoint Protection
✓ Control Traffic in SOPHOS XG Firewall V18 – Web Filtering, Mobile Applications Control, SSL VPN
✓ Load Balancing & Auto Failover
✓ Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet. Provide help desk support across the company
✓ Communicating with vendors for IT equipment purchasing
✓ Configure Mikrotik Router Board on the plant site
✓ Ubiquiti Device configuration for the wireless connectivity on Harappa Plant site
✓ Create IPsec site-to-site VPN tunnels with SOPHOS Firewall & Mikrotik
✓ Attendance machine DATA Fetching at the head office
✓ Knowledge of SOPHOS XG firewall SD-WAN Routing
✓ Knowledge of VMWARE ESXI and create virtual machines in VMWARE Server
✓ HIKVISION NVR & IP Cameras configurations at head office

PROJECTS
✓ Deployment OSTicket System.
✓ Purchase Windows 10 OLP License for 35 Users.
✓ Install & Configure Update ISSABEL Server on Management demand.
✓ Deployment of ZABBIX for Network Monitoring
✓ Configure new VOIP Server at head office and 95 CISCO IP Phones at power plants sites for communications,

voip SOPHOS RUCKUS Router Point Of Sale