Yordan Toshev

Helped with transition and migration period, and provided advanced administration and support for complex IT infrastructures, including Windows and Linux server environments, Active Directory, networking, virtualization, backups, and enterprise user support. Handled high-level troubleshooting, system maintenance, infrastructure monitoring, and operational issue resolution to ensure stability, security, and efficient day-to-day IT operations. Supported escalated incidents, maintained core services, and contributed to process optimization and service reliability.

Provided advanced administration and support for complex IT infrastructures, including Windows and Linux server environments, Active Directory, networking, virtualization, backups, and enterprise user support. Handled high-level troubleshooting, system maintenance, infrastructure monitoring, and operational issue resolution to ensure stability, security, and efficient day-to-day IT operations. Supported escalated incidents, maintained core services, and contributed to process optimization and service reliability.

Provided second-level IT support for enterprise users, managing incidents, escalations, and service requests across a structured global service desk environment. Troubleshot technical issues related to user access, systems, applications, and operational IT services, while ensuring timely resolution and high service standards. Contributed to process improvement, effective communication, and the continuity of daily business operations.