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Aurelien Orain

Customer Success Manager

Peut se déplacer à Genève

  • 46.2018
  • 6.1466
  • Tarif indicatif 900€ / jour
  • Expérience 7 ans et +
Proposer un projet La mission ne démarrera que si vous acceptez le devis de Aurelien.

Disponibilité non-confirmée

Proposer un projet La mission ne démarrera que si vous acceptez le devis de Aurelien.

Localisation et déplacement

Localisation
Genève, Suisse
Peut travailler dans vos locaux à
  • Genève et 50km autour

Préférences

Durée de mission
  • entre 1 et 3 mois
  • entre 3 et 6 mois
  • ≥ 6 mois
Secteur d'activité
  • Agence & SSII
  • Automobile
  • Banque & assurances
  • Conseil & audit
  • Edition de logiciels
+9 autres
Taille d'entreprise
  • 2 - 10 personnes
  • 11 - 49 personnes
  • 50 - 249 personnes
  • 250 - 999 personnes
  • 1000 - 4999 personnes
+1 autres

Vérifications

Langues

  • Français

    Bilingue ou natif

  • Anglais

    Capacité professionnelle complète

Catégories

Compétences (10)

Aurelien en quelques mots

Dynamic and results-driven professional with extensive experience in developing customer relationships with a keen focus on promoting retention and loyalty across various sectors. Proven success at providing insights on client-to-business interactions, improving customer experience through product support, and handle customer complaints and requests. Known for being a point person for “getting things done” utilising strong problem solving, organizational, and project coordination skills. Articulate communicator with exceptional interpersonal expertise and fluency in French and English; foster and fortify productive relationships with clients, staff members, and senior management

Expériences

Microsoft

Agence & SSII

Global Service Delivery Manager

Paris, France

février 2011 - décembre 2019

Developed, managed, and oversaw IT services delivery management, such as PMO program/project management, application development, data integration, system implementations, infrastructure and compliance. Responsible for all aspects of client accounts, including executive relationships, P/L’s, meeting growth targets, and customer satisfaction. Serve as escalation point and mentor for manager reports.

• Commended for achieving annual contract revenue growth to 200% in 3 years.
• Distinguished for reducing the number of severity case by 50%.
• Delivered exceptional performance and awarded with best seller in the final quarter of the fiscal year.

SaGlobal

Agence & SSII

Customer Success Manager

Gland, Suisse

janvier 2020 - août 2020

Spearhead wide range of operations, including maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients. Analyse customer data to improve customer experience. Evaluate and improve tutorials and other communication infrastructure.

• Recognised for keeping customers on portfolio while stopping spread of leaving customer.
• Maximised the revenue and consolidate the rate card.
• Demonstrated the ability to achieve optimal results by designing new services with high margin.
• Designed support model based on 24x7 shifts to embrace new customer support model.

Formations

Certifications