Über Fabian
Deutsch
Muttersprachlich oder zweisprachig
Englisch
Verhandlungssicher
Projekt- und Berufserfahrung
- TranscomCustomer Support RepresentativeDezember 2025 - Heute (6 Monate)Alicante, SpainProvide dedicated customer support for banking clients, handling inquiries via phone and email with a focus on first-contact resolution. Troubleshoot account access issues, digital banking tools, and payment-related technical problems. Document and escalate complex cases following established service procedures and SLA requirements. Deliver support in German (native) and English, ensuring clear communication for international customers.
- MasterschoolProfessional Cybersecurity ProgramNovember 2024 - Juni 2025 (7 Monate)Completed intensive training in penetration testing, red teaming, and threat analysis.Developed strong proficiency in Linux administration, security tools (Nmap, Burp Suite,Wireshark), and terminal usage.
- Intreal Solutions GmbHIT Support SpecialistFebruar 2024 - Juli 2024 (5 Monate)Hamburg, GermanyStreamlined 1st level support ticket processing as dispatcher, enhancing response times andresolution efficiency.Managed hardware logistics for 100+ devices including preparation, issuance, and inventorytracking
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Ausbildung und Abschlüsse
- Cybersecurity ProgramMasterschool2025Cybersecurity Program
- IT Specialist forDallmer GmbH2021IT Specialist for