Haitam Ajnaoua

As a freelance professional in the insurance industry, I specialized in claims management, acted as a business analyst to optimize operational and regulatory processes, and provided insurance brokerage services. I also led project management initiatives, particularly in the development and improvement of digital tools for client relationship management, claims automation, and compliance tracking.

As Strategic Account Manager, I was responsible for managing high-value client relationships, identifying growth opportunities, and aligning client needs with tailored service solutions. I worked closely with cross-functional teams to ensure client satisfaction, drive account retention, and deliver strategic recommendations that supported both client success and business objectives. My role also included contract negotiation, KPI monitoring, and leading upselling and cross-selling initiatives.

As Claims Handler, I primarily managed B2B claims in the areas of property damage and liability. My responsibilities included handling end-to-end claims processes, coordinating with insurers, brokers, and corporate clients, and ensuring timely resolution in line with contractual and legal obligations. I also contributed to improving internal workflows and reporting standards for better claims efficiency and client transparency.