Jiying He

• Consulting and Business developpment of Digital Workplace solution.

• Solution architect OSS for managed services.

• Digital transformation consulting.

Context Project management (30 people, 25 applications, Cloud Infrastructure + applications BUILD, Migration,RUN) My Goal Team set up and organisation. Ensuring contract good execution and project profitability. Tasks completed Project kick off, budget, organisation, communication, selection of consultants and suppliers. WBS definition and planning. Definition and implementation of the project quality assurance plan Management of the deployment of the cloud infrastructure and security Organisation of applications migration and production of with the development team. Implementation of the automatic deployment tool. Leading the steering committee, production committee and change committee. Align with client on contractual service levels by best practices. Negotiate with customer on the scope change of capacities, applications, technical solutions, planning. Selection of suppliers and partners for monitoring, production, scheduling, backup, security and ITSM solutions and services. Implementation of RUN delivery model in near-shore and on-shore by a hybrid France-Romania NOC. Organisation of knowledge transfer between the BUILD team and the RUN team Define the service processes for incidents, changes, requests and the IAAS service catalogue Oversee the implementation of the CMDB, SLA/KPI and service reports. Results Cloud infrastructure deployed and accepted in 5 months. Applications migrated and managed in line with customer requirements. Service response times improved by 70%. Technical environment Server, Storage, Switch, Backup solution(Atempo), Firewall(CheckPoint), Scheduling(vTOM), Supervision(Zabbix), ITSM(Ivanti), Security(Kaspersky, Wallix, Gemalto), Deployment(Ansible), DB (MangoDB), VMware. Method Kanban and Devops.

Context IT and telecom managed services for operators and large companies My Goal Customer project management, responses to tenders. Improvement of existing services. ICT Solutions and services developpment for Europe. Tasks completed Customer engagement: Solution presentation to the C-level and technical level management. Definition and implementation of POC and pilot. Pre-sales: Responsible for tools (OSS/BSS, IT, Orchestration), processes and partners for responses to tenders of operation transformation, FLM, NOC, and ITO managed services. Developpment strategy and regionalization of ICT service/solution portfolio. Value proposition of solutions by defining use cases for the client on quality, efficiency. Definition of cost structure of solutions. Promotion of solutions/services and transfer of skills to national offices for solutions/services. Selection and qualification of partners for DC hosting, Workplace IT, IT maintenance, low-code development etc. Customer Project manager of managed services for OSS applications and fixed network with GNOC. Customer Project manager of IMS/NFV core network operation for a M2M pilot. Improvement of FLM and NOC services on existing projects. OSS/IT solution responsible of reponses to tender of ORANGE Group Europe and Africa. Results 2 responses to NOC tender, 2 FLM responses, 3 ITO responses. 1 NOC+Optimisation+Build Orange group response. 2 responses OSS transformation. Promotion of 3 solutions (MV-OSS, ITO, AUTIN) at European level. Improvement of FLM and NOC services by reducing tickets by 30%. 3 POCs. 2 Projects delivered successfully. Technicals OSS, BSS, NFV, Orchestration, MANO, DC, Cloud infrastructure, Workplace IT, ITSM, GDPR.