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Malt Strategy
Malt Strategy
Johana R.JR

Johana R.

Customer Success & Client Operations Multilingual

EUR 450/Tag
Lausanne, CH
8-15 Jahre
customer success
Customer Journey

Durchschnittliche Reaktionszeit: 1h

Über Johana

I help companies manage client requests, partnerships, and onboarding efficiently.
With 8 years of experience in event management, marketing, and sponsorship, I provide clear communication, proactive follow-up, and fast response to client needs.

Fluent in English, French, German, Spanish, and Portuguese, I specialize in remote client success and operations, helping companies save time while improving client satisfaction and retention.

Whether you need email management, onboarding support, or partnership coordination, I deliver reliable, high-quality results.

  • Englisch

    Muttersprachlich oder zweisprachig

  • Französisch

    Muttersprachlich oder zweisprachig

  • Spanisch

    Konversationssicher

  • Deutsch

    Konversationssicher

  • Portugiesisch

    Grundkenntnisse

Nur remote
Führt Projekte hauptsächlich remote aus

Projekt- und Berufserfahrung

  • Telecommunication company
    Project manager - Sales Event
    Juni 2025 - Heute (1 Jahr)
    Lausanne, Schweiz
    coordination of events and promotional activities for the 112 Stores in Switzerland.
    Planning and execution of store openings, management of promotional materials, coordination with cities and shopping centers, booking of advertising spaces, direct mailing campaigns and event organization.
    Project Management event manager administrative support Customer Loyalty/ Retention Project owner
  • Wine and event company
    Marketing and sponsoring manager
    September 2022 - August 2023 (11 Monate)
    Sion, Schweiz
    Event management and planning of trade fairs, including staff coordination and scheduling.
    Sponsorship management, including negotiation with partners.
    Product management for new product launches and brand development.
    Coordination and supervision of promotion staff (up to 10 promoters across Switzerland).
    Negotiation Partnerships Customer Loyalty/ Retention Project Management Team management
  • Wine and event company
    Project manager
    März 2018 - August 2022 (4 Jahre und 5 Monate)
    Sion, Schweiz
    Event planning
    Marketing campaigns
    Staff coordination
    Product management
    Visual merchandising management
    Sponsoring activation
    Customer loyalty program
    Merchandising Project Management administrative support customer service Communication strategy
Gesamte Berufserfahrung von Johana ansehen

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Ausbildung und Abschlüsse

  • Bachelor of Sciences HES-SO in Tourism
    University of applied sciences and arts of Western Switzerland
    2017
    English-speaking section Specialization in E-Tourism, Event and Crisis Management Classes of marketing, project management, economics, spanish, german, international communication
  • Certificate of languages
    International schools
    2013
    B1 Certificate - BERLIN - GLS Sprachschule B1 Certificate - MADRID - Estudio Sampere C1 Cambridge - BOSTON - EC School
Ausbildung und Abschlüsse von Johana ansehen

Fähigkeiten

Communication
Team management
Process facilitation
Project Management
Customer Loyalty/ Retention

Kategorien