Leonel Silva

As a Product Designer, my role was to analyze the overall user experience of the HCWork HR system and define an action plan taking into account both the technological limitations of the system, available resources, as well as the time and business goal commitments. Collaborate with the Head of Product and the Product Owners to conduct competitive analysis and user research to define features to be implemented in the following quarters. Collaborate with the development teams in creating system documentation, and the creation and maintenance of the design system. My responsibilities and tasks as a Product Designer: ✔ Application of strategic thinking in the short, medium, and long term to propose improvements and new functionalities for the business. ✔ Simplification and improvement of processes related to human resources: Payroll, vacations, updates, absenteeism, competency evaluation, performance, training, organizational climate, among others. ✔ Review and analysis of task and user flows. ✔ User research: Strategy definition, form creation, selection of surveys, and type of study depending on the objectives, analysis, and processing of collected data. ✔ Review and analysis of quantitative data from Hotjar, support system, and Google Analytics. ✔ Wireframing, prototyping, and creation of high-fidelity designs. ✔ Analysis and improvement of Information Architecture. ✔ Creation and maintenance of the design system using Figma / Storybook. ✔ Active contribution with development teams in creating system documentation for both new functionalities and modification of existing functionalities. ✔ As a leader of a small team of UX/UI designers, I collaborated closely with business units and engineering teams. ✔ My main focus was always to continuously seek ways to improve the current user experience, think about future enhancements, and generate greater value for the business.

As a UX / UI Designer, my role was to define from scratch the screens and task flows for Rollio's CRM integration system. Together with the project manager and the development team, we defined the feasibility, delivery dates, and task priorities. My responsibilities and tasks as a UX / UI Designer: ✔ Analysis of task and user flows. ✔ Wireframing, prototyping, and creation of high-fidelity designs. ✔ Creation and maintenance of design system. ✔ Close collaboration with the development team to validate the feasibility of proposals and ensure adherence to expected deadlines. ✔ Creation of UX Artifacts: Personas, scenarios, information architecture, red route analysis. ✔ Delivery of final designs and design assets to developers.

As a UX / UI Designer, my role was to analyze the information architecture, usability, create UX artifacts, conduct user analysis, redesign screens, and task flows for the Horizon cloud-based VoIP management system. My responsibilities and tasks as a UX / UI Designer: ✔ Analysis and redesign of Information Architecture. ✔ UX Artifacts: Personas, scenarios, red route analysis, empathy maps, customer journey maps. ✔ Simplification of tasks and processes related to switchboard configurations: Sales groups, call flows, auto-responder configuration. ✔ Prototyping, wireframing, and creation of high-fidelity designs. ✔ Creation of task flows for the most complex processes. ✔ A/B testing with Lo-Fi wireframes for the most complex system flows.