Marta Moronta

· Marketing Strategy - 1:1 sessions

· Social Media - Strategy, Content Creation and Management

· Community Manager in Events (weddings)

· Branding - Develop a brand strategy and visual identity for entrepreneurs and small businesses

(specialized on Instagram, but I have also worked professionally with LinkedIn, Facebook and Twitter)

· Event planner - creating experiences for little and medium-sized groups (Social, Corporate and Sporting events.)

TASKS:

· Content creation for Social Media: take pictures and videos for contents, write captions, video editing.

· Write articles for blog and translate Press releases.

· Events design and organization.

· Community Manager in Events.

· Email marketing: strategy and content.

· Market analysis and research - Benchmark.

· Client oriented in the cowork space attending different stuff of the space.

· Events: sporty, artistic and cultural, social networking, work exchange, community lunch and talks.

TOOLS USED:

· CapCut

· Canva

· Adobe Photoshop

· Social Media (Instagram)

As a Customer Service Representative at Foundever, I provided exceptional support to clients within the Latin American (LATAM) market, catering to their inquiries and concerns via phone and chat platforms. My role involved resolving a wide range of issues related to the platform ensuring customer satisfaction and retention. The client i work with it's an international and large company in the accommodation and tourism industry. Key Responsibilities:

• Responded promptly to customer inquiries via phone and chat, addressing concerns and providing solutions in a professional and courteous manner.

• Demonstrated fluency in both Spanish and English to assist clients across LATAM and English-speaking regions.

• Utilized company resources and knowledge base to troubleshoot technical issues, assisting customers with navigation and utilization of the platform.

• Collaborated closely with cross-functional teams to escalate complex issues and ensure timely resolution.

• Maintained accurate records of customer interactions and transactions, adhering to company policies and procedures.

• Proactively identified areas for improvement in customer service processes and contributed to team training initiatives.

• This role allowed me to develop strong communication and problem-solving skills while providing valuable support to a diverse customer base. I thrived in a fast-paced environment and consistently exceeded performance targets, contributing to the overall success of the customer service team. Achievements:

• Work in an international company.

• Manage to work under stress, pressure and in difficult situations.

• Problem solver: understand customers issues and find a solution for them.

Freelancer.com

Digital Marketing Consulting and Services - Freelancer

septiembre de 2021 - marzo de 2022 (7 meses)