Sydney Gordonnet

- Managing the global version upgrade of Terminal Administrative Solutions (TAS) for African port terminals (+45 locations across Africa)

- Cross-functional Manager for RUN operations management (Support organization, implementation of processes and Level 2 Support documentation with Solution Experts, weekly priority review via Monday)

- Project Manager API / Manifest Integration (RUN project organization, implementation of IT architecture processes and documentation with Solution Experts, weekly priority review via Monday)

VBS (Vehicle Booking System) Project: project scoping, weekly development review and schedule adjustments.

(Ekkiden Consultant) Salseforce SFRA solution roll-out, global change management for APAC markets:

- Taïwan: headless to SFRA migration,

- Korea, Australia, New Zealand: Shopify to SFRA migration,

- Indonesia: non-vending to SFCC migration (market opening)

Global project Governance:

- Kick-off preparation and presentation

- change management and project scoping (workshop lead, scope review and gap presention to the market),

- Study restitution to formalize the final solution scope

- Weekly project follow-up with the Market to review the global project streams achievement and features delivery. Organize workshop or trainings if needed (PSP, fraud Management, Order Management, Salseforce onboarding)

- UATs coordination with central QA team: features activation and local market support to test in training environment,

- Hidden Production preparation: setting of the Production environement with the Delivery Manager, testing scenarios proposal defined with the market

- Go live organisation: cutover preparation and coordination with Delivery Manager, monitoring of the Production environment as "one team" with central, regional and local teams

- Support: One month "hypercare" with daily then bi weekly calls with project stakeholders to review the bugs and issues faced by the market. local team support and transition to classic Service Now support

Payment solution deployment for logistic and shipping clients worldwide:

• Payment partners implementation and solution roll out for African market (bank, mobile operators and aggregator, Web payment, USSD, POS), WBS and API settings,

• Link between Terminals, support team, payment partners, solution editor,

• Solution deployment (UAT, GO live, support level 2), local team training, change management

E-billing solution creation for SPOT clients : User stories, package delivery and implementation, UAT, payment partner implementation and settings, Go Live: Ivory Coast, Nigeria,

Billing solution deployment in Timor Leste (Tibar Port): Solution Expert coordination (two people) for solution settings, project governance with internal partners (Finances, TOS, Asycuda), training participation