Vigan B.

Partnered with business stakeholders to translate their needs into clear, structured requirements and well-defined acceptance criteria. Ensured alignment with strategic goals and operational feasibility. Contributed to key strategic projects, including GenAI initiatives, bot implementations, a new telephony system, and data enrichment & capture strategies, enhancing digital transformation efforts. Led the end-to-end implementation of a new phone system, overseeing governance, risk management, and compliance while ensuring seamless integration with existing processes. Coordinated across multiple teams and departments, ensuring comprehensive requirement gathering, smooth execution, and stakeholder alignment across various business functions. Followed structured governance processes, ensuring projects met regulatory, operational, and strategic guidelines while maximizing efficiency and business value.

Lead translation of business requirements into specifications to make them actionable by IT Analysts or the solutions providers on BSS; CRM, Order Entry and Billing (Migration projects as well as Salesforce set up projects including Billing module (CPQ - Configure Price & Quote) Lead execution of requests (RFC) and ensure the completion introduced by Business Key Users Interact with the Business Key Users in order to enable it to translate the needs into specifications to define the best solution meeting the needs including design of business processes with BPMN standards Support business during the development of the solution by providing the desired clarifications to the requirements (functionalities, ergonomics, etc.) Lead E2E testing developed by the IT department and report any bugs identified

- Lead E2E projects on monitoring tools for Cable products, RFP’s & FTTH POC’s (requirements, design, development, UAT, deployment, maintenance)

- Lead Cable monitoring and reporting initiatives for service stabilization

(business analysis, improvements for churn)

- Support on Release Management (daily standups, remove of impediments, servant leadership)

- Support on Service Management (incidents reporting, business analysis, coordination, creation of service guide...)