Beschreibung

Seven years of experience in operations and strategy in the tech industry, I develop solutions that drive efficiency, reduce costs, and drive innovation within operations teams. I'm currently working in AI projects aimed at supporting and improving customer-facing teams.

Branchenexpertise

Sprachen

Englisch
Muttersprachlich oder zweisprachig
Französisch
Muttersprachlich oder zweisprachig
Spanisch
Muttersprachlich oder zweisprachig
Deutsch
Grundkenntnisse

Arbeitsortpräferenzen

Vor Ort möglich

Paris (bis zu 50 km)

Ankorstore
Lead Operations Change & Innovation
März 2024 - Heute (2 Jahre und 3 Monate)
Paris, France

- Led operations strategy and innovation at Ankorstore to boost efficiency, cut costs, and improve customer satisfaction.
- Developed and executed an AI strategy to enhance the effectiveness of customer-facing teams.
- Managed a team focused on strategic projects, change management, process improvements, and AI initiatives to support our customers
Digitalisierung Projektmanagement Office (PMO) Wachstumsstrategie Prozessmanagement
Ankorstore
Strategy and Operation Manager
Januar 2022 - März 2024 (2 Jahre und 2 Monate)
Paris, France

- Launched new customer contact channels: phone (Aircall), chat (SF), and WhatsApp.
- Developed case prioritization systems and workflows in SF to optimize response times.
- Implemented a knowledge management tool with FAQs and an internal KB (MAYDAY).
- Led product improvements to enhance the handling of 50% of customer cases.
Getaround
Customer Operations Manager
September 2019 - Februar 2022 (2 Jahre und 5 Monate)
Paris, France

- Revamped the CRM (Zendesk) and managed change to improve customer contact workflows.
- Managed forecasts and budgets for six markets supporting 150 employees.
- Introduced a system to boost customer insights and implemented product improvements, including a knowledge base and quality program.
- Optimized the customer contact journey.

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Bachelor's Degree, Economics, Leadership & Governance
Universidad de Navarra
2018
Bachelor's Degree, Economics, Leadership & Governance
Master in Decision Making & Innovation
Universidad de Alcalá
2019
Master in Decision Making & Innovation

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Yannick Voit

Lead Operations Change & Innovation

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